Booked appointment for 6.30 pm after work but got reminder email for 5pm. Sent email reply to clarify but no response. Phone lines always say busier than usual do have to hang on line for ages before giving up. Got to appointment and said I had missed appointment but did squeeze me in. Didn't feel quite do relaxed due to the mix up. Looked at appointment card when I got home and I was definitely correct 6.30 had been written on my reminder card. The treatment tho was nice and can see small change to skin even after 1 treatment and Jas did a great job.